SPT Plasmateknik AB supplies products throughout the Nordic region in accordance with NL 09.
NL 09 is sent out upon request.
For shipments outside the Nordic region, the provisions of Orgalime S 2012 apply.
SPT Plasmateknik AB provides a 2-year warranty on power supplies as follows:
This warranty covers power supplies (the product) manufactured by SPT Plasmateknik AB (the manufacturer). The warranty period is 2 years for single-shift operation. In the event of more intensive use, the warranty period will be shortened accordingly.
The warranty is valid from the date of sale to the end customer, but for no more than 30 months from the date the Product left the factory.
In the event of a warranty claim, the date of sale must be verifiable.
During the warranty period, the manufacturer is responsible for repairing or replacing the product to restore it to the condition it was in before the defect occurred.
The warranty covers replacement parts, as well as a predetermined flat-rate reimbursement for labor performed by a service center authorized by the manufacturer.
When replacing spare parts, the manufacturer reserves the right to invoice for the parts, which will then be credited once the defective parts have been returned.
In the event of a warranty claim, the customer must contact a service center authorized by the manufacturer without delay. The manufacturer reserves the right to request additional information regarding operating conditions before accepting the warranty claim.
In the event of a warranty claim, the following must be observed:
The purchase date must be verified.
Detailed information regarding operating conditions (indoor/outdoor use, generator operation—including the type and size of the generator, etc.) must be included with warranty claims.
The burner, along with the wear parts that were installed when the malfunction occurred, must be included with the machine.
The serial number must be clearly legible.
The user shall minimize damage to the greatest extent possible by immediately ceasing use of the product suspected of being defective.
Warranty repairs may only be performed by an authorized service center. The manufacturer reserves the right to deny coverage, in whole or in part, for warranty repairs performed by a non-authorized service center.
If the manufacturer determines that the product has been used improperly and believes that the user will continue to use the product improperly, the manufacturer reserves the right to cancel the purchase. In such cases, a deduction will be made to account for the benefit the user has received, as well as for any repairs of defects not covered by the warranty.
The following circumstances are not covered by the warranty:
The spare parts warranty covers only replaced parts.
The warranty will be void if modifications are made to the product without the manufacturer’s prior written approval. The warranty will also be void if repairs are performed using parts other than approved replacement parts or if the product has not been maintained in accordance with the instructions.
Direct or indirect damage, as well as lost revenue, are not covered by the warranty.
NOTE: The warranty does not cover the burner or its consumable parts.
SPT Plasmateknik AB provides a 24-month warranty for its products.
The warranty applies to power sources manufactured by SPT Plasmateknik AB (SPT). The warranty period is 24 months from the date of delivery to the end user, but no more than 30 months from the date of shipment from the factory. If the product is used beyond normal single-shift operation, the warranty period is shortened accordingly.
Any warranty claim must be accompanied by proof of purchase.
SPT will be responsible for repairing a machine to the condition it was in before the malfunction occurred.
The warranty covers replacement parts and reimbursement for work performed by an authorized service center. Labor costs are limited to a fixed rate for each service performed.
Upon replacement of parts, SPT reserves the right to invoice for the parts. The invoices will be credited upon the return of the defective parts to SPT.
When a warranty claim arises, the customer should immediately contact an authorized service center or SPT directly. SPT requires detailed information about the conditions under which the machine was in use when the malfunction occurred, such as location (indoor/outdoor), ambient temperature, and power source (generator/mains power—if a generator was used, information is needed regarding the generator’s rating and type).
When a machine is brought in for warranty repair, the torch must also be brought in with the consumables still installed that were in place when the malfunction occurred.
The serial number must be clearly visible.
The user is responsible for minimizing damage by immediately stopping use of the machine if a problem is suspected.
Warranty repairs may only be performed by authorized service centers. SPT reserves the right to deny warranty claims if work has been performed by unauthorized service personnel.
If SPT determines that the product has been used improperly and it is likely that such improper use may continue, SPT reserves the right to refuse warranty repairs and to refund the customer, less a deduction for the customer’s use of the product. SPT also reserves the right to restore the product to working order at the customer’s expense.
Furthermore, the warranty does not cover:
Fault finding, direct or indirect travel expenses, transportation costs, travel expenses, per diems, lodging, and the like.
SPT bears no responsibility whatsoever for consequential damages caused by defects in its products, such as, but not limited to, loss of revenue, damages tothird parties, production delays, penalties, etc.
The warranty is not valid if any modifications have been made to the product without SPT's written approval. Repairs performed by unauthorized service personnel will void the warranty.
Any modified product will be restored to its original condition at the customer's expense prior to any repair, as SPT cannot be held responsible for the functionality of its products otherwise.
A replaced part will be covered by the original warranty. If less than 6 months remain in the warranty period, a replaced part will be covered for a maximum of months.
Disputes will be handled in accordance with the general terms of Orgalime S 2012.